{"id":980,"date":"2025-09-11T22:53:53","date_gmt":"2025-09-11T22:53:53","guid":{"rendered":"https:\/\/wisebusiness.net\/?page_id=980"},"modified":"2025-09-11T23:27:28","modified_gmt":"2025-09-11T23:27:28","slug":"%e9%80%80%e6%ac%be%e5%8f%96%e6%b6%88","status":"publish","type":"page","link":"https:\/\/wisebusiness.net\/zh\/%e9%80%80%e6%ac%be%e5%8f%96%e6%b6%88\/","title":{"rendered":"\u9000\u6b3e\u4e0e\u53d6\u6d88"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"980\" class=\"elementor elementor-980\">\n\t\t\t\t<div class=\"elementor-element elementor-element-52e4bf7 e-flex e-con-boxed e-con e-parent\" data-id=\"52e4bf7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-233807c e-con-full e-flex e-con e-child\" data-id=\"233807c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ec7961 elementor-widget elementor-widget-elementskit-heading\" data-id=\"7ec7961\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h1 class=\"ekit-heading--title elementskit-section-title \">Refund &amp; Cancellation Policy<span><span>.<\/span><\/span><\/h1><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-580ca2c0 e-flex e-con-boxed e-con e-parent\" data-id=\"580ca2c0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b9a1f27 elementor-widget elementor-widget-text-editor\" data-id=\"2b9a1f27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h1 data-start=\"325\" data-end=\"357\">\u00a0<\/h1>\n<p data-start=\"358\" data-end=\"502\"><strong data-start=\"358\" data-end=\"377\">Effective Date:<\/strong> 2025\/09\/11<br data-start=\"391\" data-end=\"394\" \/><strong data-start=\"394\" data-end=\"406\">Company:<\/strong> WISEBUSINESS IT LTD (&#8220;WiseBusiness&#8221;, &#8220;we&#8221;, &#8220;our&#8221;, &#8220;us&#8221;)<br data-start=\"462\" data-end=\"465\" \/><strong data-start=\"465\" data-end=\"477\">Website:<\/strong> [<a class=\"decorated-link\" href=\"http:\/\/www.wisebusiness.net\" target=\"_new\" rel=\"noopener\">www.wisebusiness.net<\/a>]<\/p>\n<p data-start=\"504\" data-end=\"758\">At WISEBUSINESS IT LTD, we are committed to providing excellent service and maintaining strong client relationships. We understand that circumstances may change, and we aim to make our cancellation and refund process fair, transparent, and hassle-free.<\/p>\n<hr data-start=\"760\" data-end=\"763\" \/>\n<h3 data-start=\"765\" data-end=\"807\">1. Cancellations Before Project Start<\/h3>\n<ul data-start=\"808\" data-end=\"1087\">\n<li data-start=\"808\" data-end=\"935\">\n<p data-start=\"810\" data-end=\"935\">If you change your mind, you may cancel your project within <strong data-start=\"870\" data-end=\"905\">7 days of signing the agreement<\/strong> and before any work begins.<\/p>\n<\/li>\n<li data-start=\"936\" data-end=\"1087\">\n<p data-start=\"938\" data-end=\"1087\">In this case, you will receive a <strong data-start=\"971\" data-end=\"1010\">full refund of any upfront payments<\/strong>, including deposits (except for non-refundable third-party costs, if any).<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1089\" data-end=\"1092\" \/>\n<h3 data-start=\"1094\" data-end=\"1135\">2. Cancellations After Project Start<\/h3>\n<ul data-start=\"1136\" data-end=\"1440\">\n<li data-start=\"1136\" data-end=\"1364\">\n<p data-start=\"1138\" data-end=\"1231\">If you wish to cancel after work has started, we will calculate a <strong data-start=\"1204\" data-end=\"1219\">fair refund<\/strong> based on:<\/p>\n<ul data-start=\"1234\" data-end=\"1364\">\n<li data-start=\"1234\" data-end=\"1279\">\n<p data-start=\"1236\" data-end=\"1279\">The percentage of work already completed.<\/p>\n<\/li>\n<li data-start=\"1282\" data-end=\"1364\">\n<p data-start=\"1284\" data-end=\"1364\">Third-party costs incurred on your behalf (software, ad spend, hosting, etc.).<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"1365\" data-end=\"1440\">\n<p data-start=\"1367\" data-end=\"1440\">We will issue a <strong data-start=\"1383\" data-end=\"1402\">pro-rata refund<\/strong> for the unused portion of services.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1442\" data-end=\"1445\" \/>\n<h3 data-start=\"1447\" data-end=\"1513\">3. Retainer &amp; Ongoing Services (SEO, Ads, Social Media, etc.)<\/h3>\n<ul data-start=\"1514\" data-end=\"1755\">\n<li data-start=\"1514\" data-end=\"1595\">\n<p data-start=\"1516\" data-end=\"1595\">For ongoing\/retainer services, billing is done in advance on a monthly basis.<\/p>\n<\/li>\n<li data-start=\"1596\" data-end=\"1668\">\n<p data-start=\"1598\" data-end=\"1668\">You may cancel at any time by providing <strong data-start=\"1638\" data-end=\"1665\">14 days\u2019 written notice<\/strong>.<\/p>\n<\/li>\n<li data-start=\"1669\" data-end=\"1755\">\n<p data-start=\"1671\" data-end=\"1755\">Any unused portion of the service period will be <strong data-start=\"1720\" data-end=\"1752\">refunded on a pro-rata basis<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1757\" data-end=\"1760\" \/>\n<h3 data-start=\"1762\" data-end=\"1824\">4. Digital Products, Templates &amp; Training (if applicable)<\/h3>\n<ul data-start=\"1825\" data-end=\"2159\">\n<li data-start=\"1825\" data-end=\"1906\">\n<p data-start=\"1827\" data-end=\"1906\">Digital downloads, templates, and training materials are delivered instantly.<\/p>\n<\/li>\n<li data-start=\"1907\" data-end=\"1958\">\n<p data-start=\"1909\" data-end=\"1958\">For these, refunds are generally not available.<\/p>\n<\/li>\n<li data-start=\"1959\" data-end=\"2159\">\n<p data-start=\"1961\" data-end=\"2159\">However, if you encounter <strong data-start=\"1987\" data-end=\"2007\">technical issues<\/strong> or are dissatisfied, please contact us within <strong data-start=\"2054\" data-end=\"2064\">7 days<\/strong>, and we will work with you to resolve the issue or provide a goodwill refund where possible.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2161\" data-end=\"2164\" \/>\n<h3 data-start=\"2166\" data-end=\"2197\">5. Non-Refundable Payments<\/h3>\n<p data-start=\"2198\" data-end=\"2244\">Certain costs are non-refundable, including:<\/p>\n<ul data-start=\"2245\" data-end=\"2425\">\n<li data-start=\"2245\" data-end=\"2324\">\n<p data-start=\"2247\" data-end=\"2324\">Completed project deliverables (e.g., finished designs, audits, campaigns).<\/p>\n<\/li>\n<li data-start=\"2325\" data-end=\"2425\">\n<p data-start=\"2327\" data-end=\"2425\">Third-party fees (domains, hosting, ad spend, or software bought specifically for your project).<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2427\" data-end=\"2430\" \/>\n<h3 data-start=\"2432\" data-end=\"2479\">6. How to Request a Refund or Cancellation<\/h3>\n<p data-start=\"2480\" data-end=\"2504\">To make things simple:<\/p>\n<ol data-start=\"2505\" data-end=\"2708\">\n<li data-start=\"2505\" data-end=\"2577\">\n<p data-start=\"2508\" data-end=\"2577\">Send us an email at <strong data-start=\"2528\" data-end=\"2556\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2530\" data-end=\"2554\">billing@wisebusiness.net<\/a><\/strong> with your request.<\/p>\n<\/li>\n<li data-start=\"2578\" data-end=\"2640\">\n<p data-start=\"2581\" data-end=\"2640\">Include your project details and reason for cancellation.<\/p>\n<\/li>\n<li data-start=\"2641\" data-end=\"2708\">\n<p data-start=\"2644\" data-end=\"2708\">Our team will review and respond within <strong data-start=\"2684\" data-end=\"2705\">5\u20137 business days<\/strong>.<\/p>\n<\/li>\n<\/ol>\n<hr data-start=\"2710\" data-end=\"2713\" \/>\n<h3 data-start=\"2715\" data-end=\"2753\">7. Disputes &amp; Client Satisfaction<\/h3>\n<p data-start=\"2754\" data-end=\"2968\">Our priority is your satisfaction. If you are unhappy with our services, please contact us at <strong data-start=\"2848\" data-end=\"2876\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2850\" data-end=\"2874\">support@wisebusiness.net<\/a><\/strong> before initiating a dispute. We will do our best to resolve the issue quickly and fairly.<\/p>\n<hr data-start=\"2970\" data-end=\"2973\" \/>\n<h3 data-start=\"2975\" data-end=\"3005\">8. Updates to This Policy<\/h3>\n<p data-start=\"3006\" data-end=\"3143\">We may update this Refund &amp; Cancellation Policy from time to time. Updates will be posted on this page with a revised \u201cEffective Date\u201d.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund &amp; Cancellation Policy. \u00a0 Effective Date: 2025\/09\/11Company: WISEBUSINESS IT LTD (&#8220;WiseBusiness&#8221;, &#8220;we&#8221;, &#8220;our&#8221;, &#8220;us&#8221;)Website: [www.wisebusiness.net] At WISEBUSINESS IT LTD, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"content-type":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-980","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/wisebusiness.net\/zh\/wp-json\/wp\/v2\/pages\/980","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wisebusiness.net\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wisebusiness.net\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wisebusiness.net\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wisebusiness.net\/zh\/wp-json\/wp\/v2\/comments?post=980"}],"version-history":[{"count":10,"href":"https:\/\/wisebusiness.net\/zh\/wp-json\/wp\/v2\/pages\/980\/revisions"}],"predecessor-version":[{"id":1047,"href":"https:\/\/wisebusiness.net\/zh\/wp-json\/wp\/v2\/pages\/980\/revisions\/1047"}],"wp:attachment":[{"href":"https:\/\/wisebusiness.net\/zh\/wp-json\/wp\/v2\/media?parent=980"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}